Questions and answers about wiLLBe

Save cleverly and invest easily. This is possible with wiLLBe, the APP of the Liechtensteinische Landesbank. Here you will find all the answers to your questions about saving and investing with wiLLBe.

Getting started with wiLLBe

Questions about the instant access savings account

Let’s say you’ve got your money in a wiLLBe EUR instant access savings account but you want to move it to your wiLLBe USD instant access savings account.

We don’t charge a margin for foreign exchange (FX) transactions (in other words, the exchange surcharge is zero), but costs of around 0.1% (0.107%) are levied as a dealer surcharge. We use the interbank exchange rate provided by Refinitiv/Reuters.

Investing with wiLLBe Invest

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Security and the bank

Fees and deductions

Payouts and taxes

General questions on wiLLBe

Technical questions

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Questions and answers about wiLLBe

Getting started with wiLLBe

What is wiLLBe?

What are the benefits of wiLLBe?

What makes wiLLBe different from other providers?

How can I open a wiLLBe account?

Do I need an LLB account to register with wiLLBe?

What documents do I need for the registration process?

How long does it take to register?

Who will help me if I have technical issues with registration?

Is there a wiLLBe app?

What is the minimum investment with wiLLBe?

Do I need to pay in my investment immediately or can I make monthly payments in line with a savings plan?

Is there a minimum duration of contract?

How old do I have to be to invest with wiLLBe?

Do I have to be resident in Switzerland or Liechtenstein to be able to use wiLLBe?

What does the wiLLBe dashboard show under global warming?

How is energy saved calculated in the wiLLBe dashboard?

What is shown under CO₂ savings in the wiLLBe dashboard?

What benchmarks are used in the wiLLBe app for the ESG rating?

How does wiLLBe calculate the topic scores for the seven investment topics?

Do your employer's trading restrictions apply when investing with wiLLBe?

What is a registered account?

What is a validated account?

How do I register an account?

How do I make my first payment?

How can I validate my bank account?

Why has my payment has not been received?

How do I transfer the wiLLBe app to my new smartphone?

Why are different values shown for percentage performance and absolute performance?

Why have the funds in my account not been invested?

Why does it look like something is missing in the portfolio and why has only part of my deposit been invested?

Was does the message ID broken in the ID process mean?

How can I change the language in the wiLLBe app?

How can I reset my password?

How many times can I enter a wrong password?

How can I get my app unlocked after I enter the wrong password five times?

How can I close or transfer my entire account/ the entire wiLLBe banking relationship?

How can I close my wiLLBe Invest acount only?

Why did I receive only part of the value of my portfolio after the closure?

Where can I find my wiLLBe IBAN?

Can I also install the wiLLBe app on a second device?

I have a Samsung device and the app cashes when I try to sign the contracts and then will not reopen?

What happens if I have less than EUR or CHF 200 in my account?

Is there a referral program, if I recommend wiLLBe to friends?

Are there any costs for a payout?

Was does the message Glare in the ID process mean?

Where can I find my tax ID as a customer residing in Germany?

Where can I find my tax ID as a customer residing in Austria?

Where can I find my OASI number or tax ID as a customer residing in Switzerland?

Where can I find my tax ID as a customer residing in Liechtenstein?

What to do in case of problems with the tax number?

How does logging in via the wiLLBe website work?

What do I need to do if I receive an internal error during registration?

Can I use an iPad or Android Tablet for the account opening?

Why was I rejected as a customer of wiLLBe?

Questions about the instant access savings account

What is the wiLLBe instant access savings account?

Do I have to take on asset management services when I open an instant access savings account?

Why should I entrust my money to a foreign bank?

What are the interest rates on the accounts in EUR or CHF or USD?

What fees do I incur when I switch from one currency to another?

How is interest calculated for the instant access savings account?

When is interest credited?

Are instant access savings accounts in Liechtenstein covered by a deposit guarantee?

Can the instant access savings account be set up as a joint account?

Can I set up an instant access savings account for my child or godchild?

What happens to the money I deposit?

How quickly will my money be available?

What are the fees for the instant access savings account?

Are the interest rates staggered?

How long are the interest rates valid?

Can I set up a power of attorney for my account?

Where can I find the prices and terms?

What is the maximum deposit for the instant access savings account?

What is the minimum deposit for the instant access savings account?

Can I simply make a deposit from one wiLLBe instant access savings account in one currency into a wiLLBe investment account in a different currency and will the capital automatically be converted into the currency of the investment account?

How and when do I receive my statements for my instant access savings account?

How do I close or net out my instant access savings account?