Getting started with wiLLBe

• What is wiLLBe?

• What are the benefits of wiLLBe?

• What makes wiLLBe different from other providers?

• How can I open a wiLLBe account?

• Do I need an LLB account to register with wiLLBe?

• What documents do I need for the registration process?

• How long does it take to register?

• Who will help me if I have technical issues with registration?

• Is there a wiLLBe app?

• What is the minimum investment with wiLLBe?

• Do I need to pay in my investment immediately or can I make monthly payments in line with a savings plan?

• Is there a minimum duration of contract?

• How old do I have to be to invest with wiLLBe?

• Do I have to be resident in Switzerland or Liechtenstein to be able to use wiLLBe?

• What does the wiLLBe dashboard show under global warming?

• How is energy saved calculated in the wiLLBe dashboard?

• What is shown under CO₂ savings in the wiLLBe dashboard?

• What benchmarks are used in the wiLLBe app for the ESG rating?

• How does wiLLBe calculate the topic scores for the seven investment topics?

• Do your employer's trading restrictions apply when investing with wiLLBe?

• What is a registered account?

• What is a validated account?

• How do I register an account?

• How do I make my first payment?

• How can I validate my bank account?

• Why has my payment has not been received?

• Can payment service providers like WISE, Monese, or Revolut be used for deposits?

• How do I transfer the wiLLBe app to my new smartphone?

• Why are different values shown for percentage performance and absolute performance?

• Why have the funds in my account not been invested?

• Why does it look like something is missing in the portfolio and why has only part of my deposit been invested?

• Was does the message ID broken in the ID process mean?

• How can I change the language in the wiLLBe app?

• How can I reset my password?

• How many times can I enter a wrong password?

• How can I get my app unlocked after I enter the wrong password five times?

• How can I close or transfer my entire account/ the entire wiLLBe banking relationship?

• How can I close my wiLLBe Invest acount only?

• Why did I receive only part of the value of my portfolio after the closure?

• Where can I find my wiLLBe IBAN?

• Can I also install the wiLLBe app on a second device?

• I have a Samsung device and the app cashes when I try to sign the contracts and then will not reopen?

• What happens if I have less than EUR or CHF 200 in my account?

• Is there a referral program, if I recommend wiLLBe to friends?

• Are there any costs for a payout?

• Was does the message Glare in the ID process mean?

• Where can I find my tax ID as a customer residing in Germany?

• Where can I find my tax ID as a customer residing in Austria?

• Where can I find my OASI number or tax ID as a customer residing in Switzerland?

• Where can I find my tax ID as a customer residing in Liechtenstein?

• How does logging in via the wiLLBe website work?

• What do I need to do if I receive an internal error during registration?

• Can I use an iPad or Android Tablet for the account opening?

• Why was I rejected as a customer of wiLLBe?

• How can I cancel the wiLLBe Invest account opening without signing the contract?